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We are sorry that piece wasn't available. We went ahead and refunded that for you. Thank you for taking the time to write into us. Coast to coast swim top is not “size inclusive”... Needs to review the security of your connection before proceeding. Another shot of the great room that had it all.
It is frustrating that you can't purchase a gift card in the store and use it on-line without having to call customer service for a code. I went in the store to purchase a gift and the item was out of stock, but available on-line. I am so sorry to hear you feel this way. Sadly this was a mistake with UPS and as we have previously stated we had to process a claim through them for the missing delivery. I called today with the new tracking number and the delivery date of the rug.
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There has been a policy change of a $5 restocking fee on refunds and a $5 credit for exchanges. I will pass along your feedback to our team here at Downeast. Please let us know if there's ever anything else we can try and help you with. Customer service had me send in copies of invoice, etc. with the promise they would get back to me. I have tried contacting customer service by phone and the message says that their number is not set up to receive calls. Can not recommend service from Downeast.
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Dress isn't what was showed online.
I am so sorry for that delay and we have already spoken with our partners at UPS about avoiding this issue with their service in the future. We hope the compensation offered to you and this information helps regain your trust with us as a company. Please let us know if you need anything further at all. It looks beautiful, fluffy and comfy in the store.
I would give them 5 stars because the quality of their clothing is amazing! All the stores I've visited have super friendly employees. I know things are crazy right now because of Covid-19, but the salesman assured me that even with COVID, I would receive my couch in 60 days from time of purchase. Well it has been two weeks since they 60 day mark has past and they still don't even have any sort of idea when my couch will be done or delivered.
House & Home
Delivery times may vary, especially during peak periods. Cleared payment cleared payment - opens in a new window or tab. I ordered two dresses according to the size chart. They both ended up being too big and then I had to pay to ship them back and get charged more money for a restocking fee. It makes it really expensive to shop at your site online.
They charge $5 to return it (restocking fee???) and they don't pay for return shipping or even give you a return label. So I paid $11 to ship it back plus the $5 fee. Might as well have kept it since the item was $30.
However when i bought them or when they were trying to sell it to me, i was told that the cushions were sewed in squares so that they don’t separate, but that’s not the case. Don't understand why they have to charge so much for requesting the return of the poor product immediately after the delivery. I won't recommend the furnitures from DownEast Home. Store employees are generally friendly. Some are definitely more helpful then others. Forget trying to get help on the phone from stores outside your area for items needed.
I am just a little wary of charging them since I have to pay so much to return them if they don’t fit. I call the Draper store, and I was told to send pictures of what I was explaining to her. The Draper store sales rep told me that they have never gotten my email, and tried again. My email history showed that it was delivered, so I called the company's customer service. She told me that I can send the pictures to the support center, and she will make sure to Draper store call me. It was my first time in this store in fact I’ve never even heard of it.
From the arches to the beams, the character never stops! I’m not sure you can match the dynamic duo of @judith_balis working her design magic and @tradewindsofidaho paying attention to every detail of the build job. Durable and high-quality, you’ll love our commitment to solid wood foundations and performance fabrics that hold up to heavy use beautifully.
DownEast Basics store locator displays list of stores in neighborhood, cities, states and countries. Database of DownEast Basics stores, factory stores and the easiest way to find DownEast Basics store locations, map, shopping hours and information about brand. Will usually ship within 3 business days of receiving cleared payment.
I was pleasantly surprised of the variety & quality of items they offered. I ended up getting a smokin’ deal on a dining room table. They offer home delivery as well which is great! I don’t remember the name of the person that checked me out but they’re ALL very nice & helpful. The delivery guys name is Matt....he was on time & very friendly. Don't order from here unless you're 100% sure you aren't going to return anything.
It not only hasn’t shipped on day 6, it hasn’t even been fulfilled yet. I also noticed they only respond to customers who rate them high. Haha When I get my order...I’ll be back for another review.
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